1212Universe.com | Last updated: 13 June 2026

1. Introduction

Welcome to 1212Universe.com, operated by phill.ai ltd (“we”, “us”, or “our”). By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

If you do not agree with any part of these terms, you must not use our website or purchase our products.

2. Digital Products

All products sold on 1212Universe.com are digital downloads. Upon successful payment you will receive access to download your purchased files. By purchasing, you acknowledge and agree that:

• Digital products are delivered electronically and are not physical goods.
• You are purchasing a personal, non-exclusive licence to use the digital content.
• Delivery is made via a download link sent to your registered email address or available in your account.
• It is your responsibility to ensure your device is compatible with the file formats provided.

3. User Accounts

To purchase from 1212Universe.com you may be required to create an account. You agree to:

• Provide accurate and complete registration information.
• Keep your password secure and not share it with any third party.
• Notify us immediately of any unauthorised use of your account.
• Take responsibility for all activity that occurs under your account.

We reserve the right to terminate accounts that violate these terms or are used for fraudulent purposes.

4. Pricing and Payment

All prices are displayed in GBP (pounds sterling) unless otherwise stated and are inclusive of any applicable VAT. We accept payment via the methods displayed at checkout, including Apple Pay, PayPal, and major debit/credit cards.

We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been placed and confirmed.

5. Refunds and Returns

5.1 Digital Downloads

Due to the nature of digital products, all sales are final once a download link has been accessed or the file has been downloaded. We are unable to offer refunds on digital products once delivery has been made.

5.2 Exceptions

We will offer a refund or replacement in the following circumstances:

• The file is corrupted or cannot be opened despite following our troubleshooting guidance.
• You have been charged but did not receive access to your download.
• The product is materially different from its description on our website.

5.3 How to Request a Refund

To request a refund under the exceptions above, please contact us at support@1212universe.com within 14 days of your purchase, including your order number and a description of the issue. We aim to respond within 3 business days.

6. Intellectual Property

All content on 1212Universe.com, including but not limited to digital products, text, graphics, logos, images, and software, is the intellectual property of phill.ai ltd or its licensors and is protected by copyright law.

When you purchase a digital product, you are granted a personal, non-exclusive, non-transferable licence to use that product for your own personal or internal business use. You may not:

• Resell, redistribute, or sublicence any digital product.
• Share download links or files with any third party.
• Use our products to create derivative works for commercial sale without our written permission.
• Remove any copyright or proprietary notices from our products.

Any unauthorised use of our intellectual property may result in legal action.

7. Prohibited Use

You may not use 1212Universe.com or our products for any unlawful purpose or in any way that violates these terms. Prohibited activities include:

• Attempting to gain unauthorised access to our systems or other users’ accounts.
• Using our products in a manner that infringes any third-party intellectual property rights.
• Uploading or distributing malicious software via our platform.
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity.

8. Limitation of Liability

To the fullest extent permitted by law, phill.ai ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of data, loss of profits, or business interruption.

Our total liability to you for any claim arising from these terms or your purchase shall not exceed the amount you paid for the relevant product.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: support@1212universe.com

Company: phill.ai ltd

Website: www.1212universe.com